Effective Date: February 2025
Company Name: Batman Store LLC
Website: batmanstore.xyz
Email: info@batmanstore.xyz
Address: 30 N Gould St #47298, Sheridan, WY 82801, USA
Phone: +1 (307) 683-4639
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 14 days of receiving your item, provided the following conditions are met:
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The item must be unused, unwashed, and in original condition
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Tags and packaging must be intact
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Proof of purchase (e.g., order confirmation) is required
2. Non-Returnable Items
The following items are non-returnable:
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Final sale or clearance items
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Undergarments or swimwear
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Items showing signs of use, wear, or damage not caused by shipping
3. How to Initiate a Return
To start the return process, contact us at info@batmanstore.xyz with your order number and reason for return. We will provide instructions and a return address if your request qualifies.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method as we cannot guarantee receipt of returned packages.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Shipping charges (if any) are non-refundable, unless the return is due to our error.
6. Exchanges
We do not offer direct exchanges at this time. If you would like a different item or size, please return the original product and place a new order separately.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery. Include photos of the item and packaging so we can resolve the issue promptly.
8. Late or Missing Refunds
If you haven’t received a refund:
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Double-check your bank account or credit card
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Contact your bank or payment provider—it may take some time before your refund is officially posted
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If you’ve done all this and still have not received your refund, please email us